Support
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Depending on your processing volume and if you are a high risk business, we can discuss a tailored plan that will best fit your business needs. Contact us for more information.
Code of Conduct
If you have a concern pertaining to the Code of Conduct for the Credit and Debit Card Industry, you may contact us through a variety of channels:
Our Toll-free number: +1-866-444-8585
E-mail: complaints@tcbpay.com
Mail: 10 Four Seasons Place, Suite 1000 Toronto, ON M9B 6H7
To assist us in reviewing your complaint, please provide the following, where applicable: A summary of your concerns, details, such as the name of the person you were dealing with, the date the concern occurred, date spoken to our representative, copies of any supporting documentation ( i.e. agreements, statements, correspondence )
Or complete this form:
Please visit the Financial Consumer Agency of Canada's website for more information.
If you believe TCB Pay's conduct is contrary to the Code of Conduct for the Credit and Debit Card Industry and feel your concerns regarding our products or services have not been adequately addressed, you may report the issue directly with the Financial Consumer Agency of Canada (FCAC) to file a Code of Conduct Complaint.
E-mail: info@fcac-acfc.gc.ca
Telephone: +1-855-823-8783
Write to:
Financial Consumer Agency of Canada (FCAC)
6th Floor, Enterprise Building
427 Laurier Ave. West
Ottawa, ON K1R 1B9