TCB Pay support

Frequently Asked Questions


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    Reset Gateway Portal Password

    I want to change/ reset my 360 TCBPAY Portal password.
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    Refund

    What are the steps to refund a customers?
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    Refund Duration

    How long does it take to my customer to receive a refund?
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    Chargeback

    How to process a chargeback
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    Refund

    What are the steps to refund a customers?
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    Refund

    What are the steps to refund a customers?

CAN'T FIND WHAT YOU'RE LOOKING FOR?

24/7 Assistance


If you cannot find your answer, we're to help! At TCB Pay, we have amazing Customer Service team ready to assist you during the entire process. Contact us and we'll work it out together. That's the TCB PAY way!

Stay in touch

Contact Us


Phone: 866-444-8585 US/CA
Phone: +44 (20) 38808700 EU
Email: support@tcbpay.com
Headquarters - US
8975 S. Pecos Rd, Suite 6B
Henderson, NV 89052
Headquarters - Canada
10 Four Season Place Suite 1000
Toronto, ON M9B 6H&
Headquarters - Europe
68 Lombard St
London EC3V 9LJ, UK
Headquarters - Mexico
Camino a Santa Teresa 1270
Jardines del Pedregal
CP 01900 Álvaro Obregón