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Incidents History

August 2024

No incidents reported for this month.

July 2024

Jul 28, 2024
TCB Pay Gateway
Maintenance Completed - 5:06:14 AM EST
The scheduled maintenance has been completed.
Maintenance in Progress - 5:26:02 AM EST
Scheduled maintenance is currently in progress. Our service is scheduled to be back to normal on 07/27/2024 01:30 PM EST. Thank you for your patience.
Maintenance Scheduled - 1:30:00 AM EST
Please be advised that there will be scheduled maintenance across our network from 07/27/2024 1:30 AM EST to 07/27/2024 1:30 PM EST. We apologize for any inconvenience. For more information, or if you have any questions, please contact us at support@tcbpay.com.
TCB Pay Web Application
Maintenance Completed - 5:06:04 AM EST
The scheduled maintenance has been completed.
Maintenance in Progress - 5:28:42 AM EST
Scheduled maintenance is currently in progress. Our service is scheduled to be back to normal on 07/27/2024 01:30 PM EST. Thank you for your patience.
Maintenance Scheduled - 1:30:00 AM EST
Please be advised that there will be scheduled maintenance across our network from 07/27/2024 1:30 AM EST to 07/27/2024 1:30 PM EST. We apologize for any inconvenience. For more information, or if you have any questions, please contact us at support@tcbpay.com.
TCB Pay Merchant Onboarding API
Maintenance Completed - 5:05:38 AM EST
The scheduled maintenance has been completed.
Maintenance in Progress - 5:28:46 AM EST
Scheduled maintenance is currently in progress. Our service is scheduled to be back to normal on 07/27/2024 01:30 PM EST. Thank you for your patience.
Maintenance Scheduled - 1:30:00 AM EST
Please be advised that there will be scheduled maintenance across our network from 07/27/2024 1:30 AM EST to 07/27/2024 1:30 PM EST. We apologize for any inconvenience. For more information, or if you have any questions, please contact us at support@tcbpay.com.
Jul 27, 2024
TCB Pay Vault API
Maintenance Completed - 2:01:46 PM EST
The scheduled maintenance has been completed.
Maintenance in Progress - 5:28:45 AM EST
Scheduled maintenance is currently in progress. Our service is scheduled to be back to normal on 07/27/2024 01:30 PM EST. Thank you for your patience.
Maintenance Scheduled - 1:30:00 AM EST
Please be advised that there will be scheduled maintenance across our network from 07/27/2024 1:30 AM EST to 07/27/2024 1:30 PM EST. We apologize for any inconvenience. For more information, or if you have any questions, please contact us at support@tcbpay.com.
TCB Pay Credit Card API
Maintenance Completed - 2:01:42 PM EST
The scheduled maintenance has been completed.
Maintenance in Progress - 5:28:44 AM EST
Scheduled maintenance is currently in progress. Our service is scheduled to be back to normal on 07/27/2024 01:30 PM EST. Thank you for your patience.
Maintenance Scheduled - 1:30:00 AM EST
Please be advised that there will be scheduled maintenance across our network from 07/27/2024 1:30 AM EST to 07/27/2024 1:30 PM EST. We apologize for any inconvenience. For more information, or if you have any questions, please contact us at support@tcbpay.com.
TCB Pay Android app
Maintenance Completed - 2:01:40 PM EST
The scheduled maintenance has been completed.
Maintenance in Progress - 5:28:43 AM EST
Scheduled maintenance is currently in progress. Our service is scheduled to be back to normal on 07/27/2024 01:30 PM EST. Thank you for your patience.
Maintenance Scheduled - 1:30:00 AM EST
Please be advised that there will be scheduled maintenance across our network from 07/27/2024 1:30 AM EST to 07/27/2024 1:30 PM EST. We apologize for any inconvenience. For more information, or if you have any questions, please contact us at support@tcbpay.com.
TCB Pay IOS app
Maintenance Completed - 2:01:38 PM EST
The scheduled maintenance has been completed.
Maintenance in Progress - 5:28:42 AM EST
Scheduled maintenance is currently in progress. Our service is scheduled to be back to normal on 07/27/2024 01:30 PM EST. Thank you for your patience.
Maintenance Scheduled - 1:30:00 AM EST
Please be advised that there will be scheduled maintenance across our network from 07/27/2024 1:30 AM EST to 07/27/2024 1:30 PM EST. We apologize for any inconvenience. For more information, or if you have any questions, please contact us at support@tcbpay.com.
Jul 21, 2024
TCB Pay Issuing
Resolved - 11:11:22 AM EST
Our service has returned to full functionality. Thank you for your patience while our DEV team was resolving this issue.
Issue Reported - 5:26:05 AM EST
An issue has been reported impacting our connection with our bank. We apologize for any inconvenience.
TCB Pay Gateway
Resolved - 7:25:58 AM EST
Our service has returned to full functionality. Thank you for your patience while our DEV team was resolving this issue.
Issue Reported - 2:35:03 AM EST
An issue has been reported impacting our connection with our bank. We apologize for any inconvenience.
Jul 01, 2024
TCB Pay Issuing
Resolved - 4:46:52 PM EST
Our service has returned to full functionality. Thank you for your patience while our DEV team was resolving this issue.
Issue Reported - 12:40:17 PM EST
An issue has been reported impacting our connection with our bank. We apologize for any inconvenience.

June 2024

Jun 27, 2024
TCB Pay Android app
Maintenance Completed - 4:47:58 PM EST
The scheduled maintenance has been completed.
Maintenance in Progress - 10:12:57 AM EST
Scheduled maintenance is currently in progress. Our service is scheduled to be back to normal on 06/23/24 10 AM. Thank you for your patience.
Maintenance Scheduled - 5:00:00 AM EST
Please be advised that there will be scheduled maintenance across our network from 06/22/24 1 AM EST to 06/22/24 10 AM EST. We apologize for any inconvenience. For more information, or if you have any questions, please contact us at support@tcbpay.com.
Jun 26, 2024
TCB Pay Issuing
Resolved - 11:59:00 AM EST
Our service has returned to full functionality. Thank you for your patience while our DEV team was resolving this issue.
Issue Reported - 7:40:21 AM EST
An issue has been reported impacting our connection with our bank. We apologize for any inconvenience.
Jun 24, 2024
TCB Pay Merchant Onboarding API
Maintenance Completed - 7:56:33 AM EST
The scheduled maintenance has been completed.
Maintenance in Progress - 9:10:47 AM EST
Scheduled maintenance is currently in progress. Our service is scheduled to be back to normal on 06/22/24 10 AM EST. Thank you for your patience.
Maintenance Scheduled - 5:00:00 AM EST
Please be advised that there will be scheduled maintenance across our network from 06/22/24 1 AM EST to 06/22/24 10 AM EST. We apologize for any inconvenience. For more information, or if you have any questions, please contact us at support@tcbpay.com.
TCB Pay IOS app
Maintenance Completed - 2:48:03 AM EST
The scheduled maintenance has been completed.
Maintenance in Progress - 9:16:19 AM EST
Scheduled maintenance is currently in progress. Our service is scheduled to be back to normal on 06/22/24 10 AM EST. Thank you for your patience.
Maintenance Scheduled - 5:00:00 AM EST
Please be advised that there will be scheduled maintenance across our network from 06/22/24 1 AM EST to 06/22/24 10 AM EST. We apologize for any inconvenience. For more information, or if you have any questions, please contact us at support@tcbpay.com.
Jun 23, 2024
TCB Pay Gateway
Resolved - 8:23:28 AM EST
Our service has returned to full functionality. Thank you for your patience while our DEV team was resolving this issue.
Issue Reported - 1:15:04 AM EST
An issue has been reported impacting our connection with our bank. We apologize for any inconvenience.
Jun 22, 2024
TCB Pay Gateway
Maintenance Completed - 4:08:21 PM EST
The scheduled maintenance has been completed.
Maintenance in Progress - 9:12:03 AM EST
Scheduled maintenance is currently in progress. Our service is scheduled to be back to normal on 06/22/24 10 AM EST. Thank you for your patience.
Maintenance Scheduled - 5:00:00 AM EST
Please be advised that there will be scheduled maintenance across our network from 06/22/24 1 AM EST to 06/22/24 10 AM EST. We apologize for any inconvenience. For more information, or if you have any questions, please contact us at support@tcbpay.com.
TCB Pay Credit Card API
Maintenance Completed - 4:08:09 PM EST
The scheduled maintenance has been completed.
Maintenance in Progress - 9:16:55 AM EST
Scheduled maintenance is currently in progress. Our service is scheduled to be back to normal on 06/22/24 10 AM EST. Thank you for your patience.
Maintenance Scheduled - 5:00:00 AM EST
Please be advised that there will be scheduled maintenance across our network from 06/22/24 1 AM EST to 06/22/24 10 AM EST. We apologize for any inconvenience. For more information, or if you have any questions, please contact us at support@tcbpay.com.
TCB Pay Web Application
Maintenance Completed - 4:07:52 PM EST
The scheduled maintenance has been completed.
Maintenance in Progress - 9:16:15 AM EST
Scheduled maintenance is currently in progress. Our service is scheduled to be back to normal on 06/22/24 10 AM EST. Thank you for your patience.
Maintenance Scheduled - 5:00:00 AM EST
Please be advised that there will be scheduled maintenance across our network from 06/22/24 1 AM EST to 06/22/24 10 AM EST. We apologize for any inconvenience. For more information, or if you have any questions, please contact us at support@tcbpay.com.
TCB Pay Vault API
Maintenance Completed - 4:07:36 PM EST
The scheduled maintenance has been completed.
Maintenance in Progress - 9:15:50 AM EST
Scheduled maintenance is currently in progress. Our service is scheduled to be back to normal on 06/22/24 10 AM EST. Thank you for your patience.
Maintenance Scheduled - 5:00:00 AM EST
Please be advised that there will be scheduled maintenance across our network from 06/22/24 1 AM EST to 06/22/24 10 AM EST. We apologize for any inconvenience. For more information, or if you have any questions, please contact us at support@tcbpay.com.
Jun 11, 2024
TCB Pay ACH API
Resolved - 11:38:53 AM EST
Our service has returned to full functionality. Thank you for your patience while our DEV team was resolving this issue.
Issue Reported - 7:30:09 AM EST
An issue has been reported impacting our connection with our bank. We apologize for any inconvenience.
TCB Pay Credit Card API
Resolved - 11:38:52 AM EST
Our service has returned to full functionality. Thank you for your patience while our DEV team was resolving this issue.
Issue Reported - 7:30:08 AM EST
An issue has been reported impacting our connection with our bank. We apologize for any inconvenience.
TCB Pay Android app
Resolved - 11:38:51 AM EST
Our service has returned to full functionality. Thank you for your patience while our DEV team was resolving this issue.
Issue Reported - 7:30:08 AM EST
An issue has been reported impacting our connection with our bank. We apologize for any inconvenience.
TCB Pay IOS app
Resolved - 11:38:50 AM EST
Our service has returned to full functionality. Thank you for your patience while our DEV team was resolving this issue.
Issue Reported - 7:30:08 AM EST
An issue has been reported impacting our connection with our bank. We apologize for any inconvenience.
TCB Pay Gateway
Resolved - 11:38:50 AM EST
Our service has returned to full functionality. Thank you for your patience while our DEV team was resolving this issue.
Issue Reported - 7:30:08 AM EST
An issue has been reported impacting our connection with our bank. We apologize for any inconvenience.
Jun 08, 2024
TCB Pay Issuing
Resolved - 4:03:06 PM EST
Our service has returned to full functionality. Thank you for your patience while our DEV team was resolving this issue.
Issue Reported - 9:05:17 AM EST
An issue has been reported impacting our connection with our bank. We apologize for any inconvenience.
Jun 07, 2024
TCB Pay Issuing
Resolved - 2:33:20 PM EST
Our service has returned to full functionality. Thank you for your patience while our DEV team was resolving this issue.
Issue Reported - 10:20:14 AM EST
An issue has been reported impacting account login. We apologize for any inconvenience.
Jun 02, 2024
TCB Pay Gateway
Resolved - 2:02:17 PM EST
Our service has returned to full functionality. Thank you for your patience while our DEV team was resolving this issue.
Issue Reported - 11:41:04 PM EST
An issue has been reported impacting our connection with our bank. We apologize for any inconvenience.
TCB Pay Gateway
Resolved - 3:37:58 AM EST
Our service has returned to full functionality. Thank you for your patience while our DEV team was resolving this issue.
Issue Reported - 10:41:03 PM EST
An issue has been reported impacting our connection with our bank. We apologize for any inconvenience.